MALAYSIA Airlines will be upgrading its reservations system from I 1pm on October 31 until 12pm on November 1, according to a Malaysia Airline press release.
During the system upgrade, reservations and ticketing services at the call centre, ticket offices and the web booking facility will be inaccessible. However, all other services, including check-in will not be affected.
“The upgrade will take 13 hours, and we are doing this over the weekend to minimise any inconvenience to our passengers. To ensure a seamless travel experience, we encourage customers to complete all their travel requirements before October 31, 2009.
“Please book and purchase your flight tickets, make changes to your flight itinerary or make special requests such as meals, seat selection and complete your Enrich online redemption early. Please avoid making any travel transactions during the upgrade,” said Malaysia Airlines’ General Manager, Transition
Management, Encik Mohd Salleh Ahmad Tabrani.
Customers are also encouraged to call the call centre at 1300 88 3000 to provide their mobile numbers to enable the airline to contact them promptly should there be any changes to their flight.
“During the upgrade period, customers may opt to use the web, counter services or the self check-in kiosk at the KL International Airport. Please check in on time. If you are checking in from the airport, it’s an, hour before for domestic and two hours for international flights. From KL Sentral, it’s two hours for domestic and three hours for international flights.
“And, in the event of emergency travel, please call 1300 88 3000 for assistance,” he added.
Passengers who have yet to purchase their tickets can take advantage of Malaysia Airlines’ Get-the-Deal offering low fares to global destinations, as well as attractive Weekend Getaway Fares.
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